Warranty, complaints, service and legal metrological verification
All essential SATIS service information in one place.
Check the warranty conditions
Find out how long the warranty lasts, what it covers and when you can make a warranty claim.
for end users who are natural persons
for end users who are business customers
for the battery
When the warranty applies
The warranty obligation applies where the defect results from a cause inherent in the product sold.
- The damage was not caused by improper use or storage.
- The product is accompanied by a correctly completed Warranty Card and a copy of the proof of purchase.
- The product shows no signs of unauthorised interference and the warranty seals have not been broken.
- The product has been properly secured for transport.
What the warranty does not cover
The warranty does not cover damage caused by improper use of the device or by factors beyond the manufacturer's control.
- Mechanical damage and damage caused by improper transport.
- Damage caused by improper use or storage.
- Unauthorised repairs, modifications or interference by unauthorised persons.
- Normal wear and tear of consumable components.
Submit a complaint
Prepare the basic information about your device and then proceed to the online form.
Open the complaint form
Complete the online form and send your complaint directly to our office.
Would you like to withdraw from the contract within 14 days?
Use our online return form.
Spare parts for SATIS scales
We offer spare parts for all SATIS scales.
Do you need a spare part for your scale?
Contact our office and provide the device model and information about the part you need. We will check availability and prepare an individual quotation.
Legal re-verification and post-warranty service
Legal re-verification and post-warranty service of scales are provided through our authorised service partner, SensorWag.
Submit your scale for verification or service
Complete the online service form.